Privacy policy

Our operating arrangement

Tidepoint Leak Detection is a free referral service. A call may be connected or referred to an independent service provider. Information you choose to give during the inquiry may be used to respond to it, check the property location and discuss the requested service.

The service provider handles its own inspection, estimate, contract and work. Ask that provider how it handles information before giving sensitive details.

Information involved in using the site

This website has no inquiry form, customer account or online checkout. A phone call may involve your telephone number, property address, contact details and the description you choose to give. Share only what is needed to discuss the request.

Website hosting and telephone services may process technical records needed to operate and protect their services. These can include network information, request times, pages requested or call connection information. The exact records and retention depend on the services used. This policy does not promise that a hosting or telephone company keeps no records.

Use and sharing

Information provided for a service inquiry may be shared with the independent provider receiving or responding to the request. It may also be processed by services supporting website delivery or telephone connections. Do not provide payment-card details, account passwords or sensitive personal records to explain a suspected leak.

Information may also need to be retained or disclosed where required by law or necessary to address misuse or a dispute. We do not represent that the website provides a private emergency communication channel.

Your choices and questions

You may browse the information without making a call. To ask about access, correction or deletion of information associated with an inquiry, call the number above. Describe the request without disclosing more personal information than needed; identity or scope may need to be confirmed before action.

Follow any notice given by the telephone service or provider about recording or other call handling. Do not assume a call is recorded or unrecorded based on this page. Ask before continuing if that affects what you wish to share.

External links and policy changes

Public-source links take you to other organizations’ websites. Their privacy practices and content are their responsibility. Changes to this policy will appear here with a revised effective date. A later policy does not change an agreement already made with an independent service provider.